Either he never signed a confidentiality agreement or doesn’t care, but this does not make working for Apple look good.
Ben Farrell recently quit his job in charge of customer service improvements across the company’s call centres, and describes how he is, “no longer part of the collective iCult machine whose dirty, worn-out, greasy and naive internal mechanisms of bullying, harassment and mind-games push out shiny and polished iPhones every year.”
In his post, which you can read in full here, Farrell explains how he was forced to send documents from his hospital bed, how caring for his injured, pregnant wife was frowned upon and how he would be harassed in the middle of the night.
Source: RoadLessTravelled
“When I started my role I missed one business trip as my wife was pregnant, fell down the stairs and had to be hospitalised – this was listed as a ‘performance issue’ on my record and brought up during a one on one with management as a major ‘miss’ on my behalf,” he reveals.
“Meetings at midnight were also common place where I was always asked to present something menial (again to be seen), however even then I wasn’t allowed to simply speak to my topic but instead I was fed scripts by management through instant message with countdowns included about how long I had left to speak (“1 min 30 secs left”… “too long…”, “wrap it up”…).”
Not surprised at all by #apple disrespectful "corporate culture" as told by a former employee http://t.co/bKehV5ZY0D
— Eliane Fiolet (@ElianeFiolet) April 9, 2015
Farrell says that he reached out to a respected senior manager at the company but was told to put on his “big boy pants” or else risk a very different conversation.
While it is a damning sketch of what it’s like to work at one of the biggest tech companies on the planet, Farrell’s views are not representative of all of the company’s employees.
LISTEN: You Must Be Jokin’ podcast – listen to the latest episode now!
