Many of you have no doubt had a gripe with Irish Rail in the past, but few will have any complaints with the way in which they dealt with an angry customer on Twitter recently.
We’re a little bit late to the party with this one, but after being notified of its existence by Sean Nixon on our Facebook page, it was one that we simply had to bring to your attention.
A couple of weeks back, an Irish Rail customer contacted them on Twitter to inquire as to why northbound DART services were delayed.
In fairness to Irish Rail, they’re normally quick off the mark with inquiries to their Twitter page and they promptly informed the customer that the delays were caused by an injured animal on the line, that the injured animal had been removed and delays had since eased.
When the customer followed up by wondering why an injured animal would cause a delay, he was met with the following response.
Well played anonymous Irish Rail Twitter account operator, well played.
Hat-tip to Sean Nixon for his help with this one.
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